Pre-Order Policy

Our pre-order system allows you to secure your favorite pieces in advance, ensuring that you are among the first to receive our latest collections. Pre-orders allow you to reserve and purchase items from our upcoming collections before they are officially released. Once you order we will ship the order in 4-6 weeks. Here are some important things to know -

Estimated Delivery Dates:

  • Please note that pre-ordered items have estimated delivery dates. We will ship your products in 4-6 weeks. These dates are indicative and subject to change due to unforeseen circumstances such as production delays or other factors affecting shipping. We will keep you informed of any changes to the delivery schedule.

Order Modifications:

  • Once a pre-order is placed, modifications or cancellations are generally not allowed. Please ensure that you have selected the correct items and sizes before confirming your order. If you encounter any issues, please contact us at

Combining Pre-Orders with In-Stock Items:

  • If you wish to combine pre-ordered items with items currently in stock, please be aware that the entire order will be held until all items are available. If you prefer to receive in-stock items sooner, we recommend placing separate orders.

Cancellation by Ongna:

  • In rare cases where we are unable to fulfill a pre-order due to unforeseen circumstances, we reserve the right to cancel the order. In such instances, a full refund will be issued to you.

Refunds and Returns:

  • All sales are final. Pre-orders are non-refundable, except in the event of a cancellation or a pre-shipping mistake by us. In that case, we will work accordingly to find a desired solution for you. 


  • We'll keep you in the loop through email updates. Make sure your digits and emails are up to date. We're all about good vibes and communication.

By placing a pre-order with Ongna, you acknowledge and accept the terms outlined in this pre-order policy. Thank you for supporting our commitment to sustainable fashion.